A few days ago, we set up a conference call to evaluate potential Service Partners that we’d interviewed in the previous weeks. Each of the Screening Committee members had been assigned an applicant and at this meeting we were going to discuss our findings, do some ranking, and move on to the next step of the partnership process.

The meeting was set for Tuesday afternoon, Jan 11^th, and I was preparing for it by reviewing  copious notes from the interview that I had conducted with the applicant that I had been assigned: “1000 Jobs/Haiti”.  I was reminded again how promising a partnership with them would be.  The interview with Jacky Poteau, head of  1000 Jobs/Haiti, and his partner Bob, had painted a vivid picture for me of the opportunities for Samasource in Haiti.  The inspiration for 1000 Jobs stemmed from Bob’s initiative in 2007, where he recruited a group of women to create beautiful embroidered purses and bags. He would pay for them up front and then sell the goods in the US, thus helping the women earn an income.  What started out as a small group of women had now grown into 3 groups and around 75 women by the end of 2009. He felt that this job creation model could help Haitians and he had other ideas that he was also considering. When funding became available for a modest computer centre to help alleviate poverty for other groups of Haitians (youth and women) Bob and Jacky went searching for a partnership that would help one of these ideas along. Hence their application to Samasource as a Service Partner.

Their score on the initial screening was high due to their nonprofit status, and the fact that they would have a lab available with the requisite computers and Internet access. Further, as Haiti was just a short trip from Miami, our site visit and training costs would be reasonable. My interview painted a more intriguing picture. The demographic that they were thinking of was mainly students – youth who were interested and keen to work on computers but whom, without a project to work on, ran the risk of wasting away their potential. There was a personal connection as well – the much-loved and respected Governor General in Canada is Haitian and her two trips to her hometown were a much publicized event: photographs of her dancing in the street with the locals were a searing reminder of how being a Canadian means having a global perspective. Having recently moved to California from Canada, I was really keen on this tenuous yet visible connection. From a business perspective 1000 Jobs/Haiti was also very appealing in that the students spoke English, French and Creole and some of our Sales leads involved French.

The internal meeting on Tuesday ended with a nod for two applicants to go to the next stage of the process. 1000 Jobs/Haiti was one of them.  I fired off an email to Jacky and Bob informing them of the good news and scheduling a site visit and next steps.  Twenty minutes later, the first reports of the earthquake came through.  At first the news was sketchy and then the grim reality set in. We had not heard back from Jacky at all.  I focused on other tasks and dared not think beyond “the phones are down” and “the internet is down” as the reason for his silence. Life of course can keep you busy with mundane tasks.

Three days later, and just two hours ago as we post this, I got a call from Leila, our founder, who had heard from Jacky and he was ok.  Jacky has been sending regular email updates from Haiti, and reports that the town of Mirebalais, where the program is based, was unaffected by the quake but has received thousands of displaced people. There’s more of a case than ever for Samasource in Haiti – hopefully, Jacky’s emails are a sign of good things to come with 1000 Jobs. And we just got word that CrowdFlower, a venture-backed startup that helps companies outsource microtasks, has teamed up with Samasource, to rapidly provide paid work to Haitian participants in the program. The project will use a volunteer labor force to perform quality assurance on these tasks through an innovative iPhone application, GiveWork. Over 21,000 people have downloaded GiveWork to complete tasks in their spare time to help refugees in Kenya — now, the same application will benefit victims of the earthquake in Haiti. It’s funny how things turn out sometimes.

A typical day of work in Nairobi for me starts with the commute to work using a matatu (usually a minivan/minbus). The roads are pretty bumpy and the traffic jam is quite heavy, no one can predict when the bus will reach its destination. By the time I make it to the office (a shared space kindly donated by one of Samasource’s service providers) most people are already at work.

While the official business language in Kenya is English, a good thing for foreigners like me, most Kenyans are trilingual (they fluently speak their tribal language, Swahili and English). The dress code is rather strict and most people doing business in Kenya wear a suit.

The aspect of time takes getting used to especially when scheduling an appointment in Kenya where it is common work on Swahili time. On needs to program this extra time to the initial appointment and be very patient for your contact to show up. Personally, I did not experience this problem during my work, because I am not a local. In fact, Samasource partners were kind enough to adapt to US culture and were always timely. But I had to deal with African customs when scheduling personal appointments and learned to be very flexible about time.

The mornings usually go by very quickly and tea is served frequently. A habit that I think was introduced by the British and carried on by the Indians and now a staple of work life for the Africans. Most of Kenyan workers that I met are welcoming and relaxed people, I feel very secure and comfortable when visiting Samasource Service partners. They usually have a positive opinion of Westerners and are mostly kind and respectful. The lunch break is around one o’clock and that’s when most of the team indulges in chicken curry with chapattis (large tortillas) at the local restaurant.

Visiting the Partner sites can sometimes be challenging in that there are no bus maps to indicate locations or times. Sometimes the partners are kind enough to pick me up. Others do their best to send me as much information as they can to help me locate their store or office.

The workforce at the Service Partners comprises roughly of equal amounts of men and women. I found the Kenyan women to be very hardworking and ambitious: They are usually multitasking, switching from their job to family matters and home activities with ease. They are astute entrepreneurs, and many are in highly regarded positions are handled by women. Adept Technologies is a good example of a Samasource partner founded by highly efficient women entrepreneurs. Indeed, both the CEO and the president of the company are women: Diana and Mercy. They have an excellent background and have “joined forces” to create Adept Technologies, a small but stable company employing 15 people.

Since my initial task to create the worker’s profiles for the Samasource website is now complete, I am now assisting with the greeting cards project. In this endeavor I am training Samasource workers to create greeting cards www.samasource.org/gifts The greeting cards include beautifulful pictures from Kenya as well as greetings in English and Swahili. This project will allow our partners to earn an income while giving them the ability to work in a new and creative way: Make sure you participate in their efforts and enjoy one of these cards yourself!

Samasource wants your help and feedback as we work to refine our Samasource Facebook App Testing. Samasource is currently working on several Facebook application testing projects, but we want to continue to better understand what Facebook developers need for Quality Assurance of their apps.

Samasource was recently recognized by the fbFund for our entry into the application testing market. We are working directly with our providers to improve their knowledge of facebook applications. This past year, we sponsored developer garages across East Africa where we trained a number of our providing firms about the Facebook app industry. As we continue to expand and improve our testing services, we want to get the feedback of current Facebook application developers so we can better price out our services and make our process more transparent for developers.

We want to hear about the types of testing that you routinely need to carry out on your Facebook applications. Let us know about the quality assurance issues that you keep running up against. To put together the most comprehensive and useful list of testing actions, we need your help. Check out the gdoc below to start collaborating!

Samasource Facebook App Testing

Samasource is partnering with the Meltwater Entrepreneurial School of Technology and Appfrica, an NGO, to host two more Facebook Garages in Africa. These events help young software and web developers learn how to use their skills to create applications for Facebook, the fourth-most trafficked website in the US.

To learn more:

>> Visit the event pages on Facebook: Ghana Uganda

>>Download a flyer for each event: Ghana Uganda

Ben Ling, Director of Platform Product Marketing at Facebook, offered some valuable insights on the direction of Facebook’s platform to attendees of Graphing Social Patterns in San Diego. His talk emphasized increased support for applications that add long term value (such as Causes, an app that helps users support non-profit organizations) and tools that eliminate friction for users and developers.

We think some of the features he described might make it easier for developers in Africa (including the students attending our upcoming Developer Garage in Nairobi) to use the platform to generate an income for themselves by offering outsourced application development. A couple of the most important ones:

• Developer Marketplace – a matchmaking site for developers and companies looking to build applications
• Platform Internationalization – a smart way for users to translate Facebook into different languages
• Tools to integrate users’ payment information across the platform to enable one-click purchases and more options for monetizing applications

Have any ideas on ways to make the platform better for developers in low-income countries? Please post your comments below.