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Category Archives: Outsourcing

Drishtee’s BPO Experiment

Stanford students Jon Casto and Christina Ward went to India this summer to profile a new BPO project in rural Indian villages managed by Drishtee, a social enterprise supported by the Acumen Fund and the International Finance Corporation. Jon contacted Samasource before his trip, and kept us in touch with the Drishtee team. Read more [...]

Kenyan Students on African Outsourcing

[youtube=http://www.youtube.com/watch?v=O22YVbarlAM]

Responsible Outsourcing

The anti-globalization movement of the 1990s was a reaction to many emerging trends. One of them was a shift away from the domestic production of goods. By using complex global supply chains and an array of sub-contractors, it was held, companies could distance themselves from exploitive production processes (read: sweatshops) in developing countries. Corporations [...]

Resources for aspiring vendors

Information technology enabled services (ITES) or BPO has enabled India, Philippines and other developing markets to grow and provide badly needed jobs in those markets. Entrepreneurs attempting to get into BPO need to be aware that it is extremely difficult to get and sometimes maintain a contract. Service line agreements (SLA’s) are so loaded with [...]

Africa in Offshoring Times

This is a great article on outsourcing in Africa by Offshoring Times. As soon as we get redundant communications infrastructure — fiber optics, microwave or other emerging technology — Africa can become an international player. Most recently, the government of Nigeria has decided to put together a national strategy for an official Outsourcing industry. The government [...]

Understanding African BPO Capacity

We’re interested in developing a database of reputable African providers of BPO services so we can help American businesses outsource work to the continent. Are you a service provider that would like to be included in our network, free of charge? Email info@samasource.org for a survey.