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Information technology enabled services (ITES) or BPO has enabled India, Philippines and other developing markets to grow and provide badly needed jobs in those markets. Entrepreneurs attempting to get into BPO need to be aware that it is extremely difficult to get and sometimes maintain a contract. Service line agreements (SLA’s) are so loaded with penalties and metrics that many Indian companies avoid bidding for RFPs.

For more information on the latest trends, these resources may be helpful:

Neo IT
Outsoucing Law
Outsourcing Center
Outsourcing Central

(adapted content courtesy of Nii Simmonds.)

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